Enterprise Rent-A-Car

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Opinions

• Andrew Eberhard

  Jun, 25 2018
  ★ ★ ★ ★ ★
  So normally when you rent a car and there’s a problem with the car, you’d expect a poor review. I mean a functioning car is what you pay for and when that didn’t happen, when fate tested me with a malfunctioning SUV on the long drive from Durango to Denver, I got pretty steamed. The end of a long and glorious vacation was stressful to say the least. I called the office to report the problems the next day, still somewhat upset, and the branch manager told me he’d look into it. What followed next was an example of while there are factors beyond his control, like say a mechanical fault with a relatively new car, there plenty within his control. His persistent focus on retaining me as a future customer and his positive attitude made an impact. A big one. I’ll be back to this location in the future. I encourage people to consider how much impact the man on the last mile of a large corporate arm can have. Thanks Matt.

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